Privacy Policy

This is the privacy notice of Solinatra (“us”, “we”, or “our”). This policy describes how we collect and use your personal data during your visit to our website (solinatra.com) in accordance with the General Data Protection Regulation (GDPR) and related UK data protection legislation.

Solinatra is part of the Rosiro Group. Rosiro Group BV is comprised of Solinatra Group BV, Solinatra Europe BV, Solinatra UK Ltd, PT Solinatra Group Indonesia, Solinatra USA, Inc, Noroqest Ltd and Rosiro Intellectual Property BV. When we collect your information, we may share it across our Rosiro Group companies. This Privacy Policy explains how we use any of your personal information we collect and how you can limit our use of it.

 

1.The Information We Collect

We collect information by various methods including information actively provided by its lead providers, its customers, and information arising from customer’s surveys and general feedback.

The types of personal information we collect include name, contact information, identification information and credit information. Credit card information where required is used for billing purposes only. We may record calls to or from our sales/customer service representative for purposes of accuracy, performance reviews, training, and general quality assurance.

We also gather information that does not directly identify you, e.g. how you might browse our website. This information includes your IP address through the placement of cookies; and location data, which might be gained through your IP address or GPS data.

Please note that not all cookies are either personally identifiable information or even unique identifiers; but some can be.

2. How We Collect Your Information

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services

  • Email or call us directly, or enter your details into an enquiry form.

  • Sign up for an email newsletter.

  • Complete a customer survey or provide feedback online or via email.

  • Use or view our website via your browser's cookies.

  • We may receive your information from a third-party such as an event host or provider, if you contact us or engage with us at a trade show or event – whether online or in person. This is subject to the privacy policy of the third-party event host or provider.

 

3. How We Use This Information

This information is used to aid in the provision of our products and services, including customer service, account billing, collections, and the marketing of our services.

We collect your data so that we can:

  • Analyse aggregated and anonymised data to assess website performance and usage, and inform improvements.

  • Analyse trends within the usage of our websites, marketing materials and online profiles.

  • Process your orders, manage your account and billing.

  • Provide relevant marketing to you to advertise our products and services.

When we process your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

If you have signed up to receive marketing emails, you may always opt out at a later date. All of our marketing emails contain a link to update your details, edit your preferences and unsubscribe.

 

4. How We Store Your Data

We may store your data manually or electronically. Any data stored electronically will be stored in secure servers, and any physical data will be stored at our premises in the UK or the Netherlands.

We will keep your contact information for up to 7 years. Once this time period has expired, we will delete data held digitally or shred physical documents.

If you sign up to our newsletter, we will keep your details for as long as you remain a subscriber. If you unsubscribe then we will delete your details after 3 months.

If you sign up to our mailing list then your email address and any associated contact preferences will be stored by our email campaign provider: Mailchimp.com. Mailchimp store data on servers located in the United States. Our contract with Mailchimp requires them to provide the same safeguards and data protection rights for our users as they would have if the data was stored in the EU. More details about Mailchimp's security safeguards and GDPR compliance can be found at on their security page and this page that details EU data transfers.

 

5. Who We Share This Information With

We do not share personal information or data with third parties except as disclosed in this policy, unless explicitly requested or advised by the data subject.

Third-party service providers

We may employ professional services from companies and individuals to help us operate our websites and digital marketing. All professional service providers are required to take appropriate security measures to protect your data in line with our policies. We do not allow third party service providers to use your data for their own purposes, we permit them only to process your data for specified purposes and in accordance with our instructions.

Analytics and other third-party tools

We employ third-party tools to monitor and analyse the use of our websites, and to automate certain processes related to the development and operation of our websites.

5a. Squarespace. This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:

  • Information about your browser, network and device

  • Web pages you visited prior to coming to this website

  • Web pages you view while on this website

  • Your IP address

This website uses font files from Google Fonts and Adobe Fonts. To properly display this site to you, servers where the font files are stored may receive personal information about you, including information about your browser, network, or device, or IP address.

Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.

This information may also include details about your use of this website, including page visits and searches on this website. We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.

When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. We share this information with Squarespace, our online hosting provider, so that they can provide website services to us. For more information read Squarespace’s privacy policy.

5b. Google Analytics. We use Google Analytics to track website traffic. Google Analytics is a web analytics service offered by Google. Google uses the data collected to track and monitor the use of our websites. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page. We also encourage you to review Google’s policy for safeguarding your data.

5c. Mailchimp. We use Mailchimp to manage our newsletters. For more information on the privacy practices of Mailchimp, please their privacy page, and more specifically the “Privacy for Contacts” section.

 

6. Cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

 

7. Links to Other Websites

Our website may contain links to other websites. Our privacy policy applies only to our website, so if you click on one of these links to another website, we encourage you to read their privacy policy.

 

8. Changes to Our Privacy Policy

We keep our privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 20/04/2022.

 

9. How to Contact Us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact our privacy officer at: dpo@rosirogroup.com or write to us at: Stationsweg 21a, 2515 BG The Hague, The Netherlands